Privacy Policy

1. Information We Collect

When you purchase our botanical oils, register for a client account, or contact our customer desk, we may collect the following details:

• Contact Information: Full Name, Email Address, and Phone Number.
• Shipping & Billing Details: Street address, city, state, postal code, and country.
• Commercial GST Details: GSTIN and registered Company Name (if provided by buyer for commercial tax invoices).
• Order & Transaction Records: Order identifiers, purchased products, payment status, and dispatch tracking history.

2. How We Use Your Data

Your personal information is used exclusively to:

• Fulfill and dispatch your orders, generate GST Tax Invoices, and provide delivery tracking updates.
• Authenticate your account login and secure your order history in your private dashboard.
• Send critical transactional alerts (order confirmation, dispatch, delivery, and password reset notifications).
• Prevent fraudulent transactions and comply with commercial tax regulations.

3. Payment Security & Third-Party Processors

All online payments on roseoil.in are processed through PCI-DSS Level 1 certified gateways (Razorpay, Stripe, and authorized banking partners). RoseOil.in never collects, stores, or accesses your credit card number, debit card PIN, or CVV code.

4. Cookies and Analytical Technologies

We use functional cookies to remember your preferred display currency (INR, USD, EUR, GBP, AED), retain items in your shopping bag, and analyze aggregated website performance. You can disable cookies in your browser settings at any time.

5. Your Privacy Rights & Data Deletion

Under applicable data protection laws, you retain the right to review, update, or request deletion of your personal information from our database. To request data deletion or update your saved details, please email our Privacy Desk at support@roseoil.in.