Return & Refund Policy

1. Hygiene & Botanical Integrity Standards

Due to the sensitive, consumable nature of pure botanical essential oils and extracts, opened or used bottles cannot be returned for restock once the tamper-evident seal is broken, in adherence to cosmetic hygiene protocols.

2. Transit Damage & Defective Item Replacement

Your satisfaction and trust are paramount. We offer a 100% complimentary immediate replacement if:

• The package is damaged, cracked, or leaking upon arrival.
• You received an incorrect item or botanical variant compared to your order confirmation.
• The bottle dropper, cap, or seal possesses a manufacturing defect.

How to Request a Replacement: Please contact our support team at support@roseoil.in within 48 hours of delivery with your Order Number and a clear photograph or unboxing video of the damaged item.

3. Order Cancellation Before Dispatch

Orders can be cancelled free of charge at any time before dispatch directly from your Client Account or by notifying customer support. Upon cancellation, a full 100% refund is initiated immediately.

4. Refund Processing Timelines

Approved refunds are credited directly to your original method of payment (UPI, Credit Card, Debit Card, Net Banking, or Digital Wallet) within 5 to 7 business days in accordance with standard banking settlement cycles.